Refund policy

Last updated: July 30, 2026

We want you to feel confident shopping with Oak & Vessel. If you are not satisfied with your purchase, you may request a return within 30 days after your order is delivered.

Return eligibility

To qualify for a change-of-mind return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and any included parts. A receipt or other proof of purchase is required.

Starting a return

Email oakandvessel@gmail.com with your order number and the item you would like to return. Returns must be approved before anything is mailed. If approved, we will provide the applicable instructions and return destination. Items sent without prior authorization may not be accepted.

Change-of-mind returns

For returns based on preference, ordering the wrong option, or no longer wanting the item, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a tracked shipping service because Oak & Vessel is not responsible for returns lost in transit.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 30 days of delivery at oakandvessel@gmail.com with your order number and clear photos or video of the item and packaging. If the claim is approved, we will arrange an appropriate refund or replacement. If a physical return is required for an approved damaged, defective, or incorrect item, Oak & Vessel will cover the authorized return shipping cost.

Items that cannot be returned

We cannot accept items that have been used, altered, damaged after delivery, or made unsellable for health or hygiene reasons. Gift cards, personalized items, and products specifically marked final sale are also nonreturnable, except where required by law. Contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to receive a different item or option is to request a return for the original item and place a new order after the return is approved.

Refunds

We will notify you when your return or claim has been reviewed. Approved refunds are issued to the original payment method. Please allow your bank or card provider additional processing time after a refund is issued. Return shipping costs and original shipping charges are not refunded for change-of-mind returns.

Cancellations

Contact oakandvessel@gmail.com as soon as possible if you need to cancel an order. We can cancel an order only before it has entered processing. Once processing has begun, the return terms above apply.