Orders & shipping
Do you offer free shipping?
Yes. Free shipping is available on every U.S. order, with no minimum purchase required.
When will my order arrive?
Orders typically require 1–3 business days to process. Most deliveries arrive 7–15 business days after dispatch. Delivery estimates can vary by item, destination, carrier conditions, and holidays.
Will I receive tracking?
Yes. We email tracking information as soon as it becomes available. Tracking may take a short time to update after the carrier receives the package.
Why did my order arrive in more than one package?
Items may ship separately so they can reach you as efficiently as possible. You will not be charged additional shipping fees.
Changes, returns & support
Can I change or cancel my order?
Contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed after processing begins.
Can I return an item if I change my mind?
Eligible items may be requested for return within 30 days of delivery. Change-of-mind return shipping is the customer’s responsibility. Please review our Refund Policy for complete conditions and exclusions before sending anything back.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and help with the appropriate next step.
How can I contact Oak & Vessel?
Use our Contact page and include your order number when your question concerns an existing order. We aim to respond within 1–2 business days.